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What to do during service Outage or Service disruptions

Why does this page matter

In the event of a network outage, it’s critical that customers know how to reach emergency services. This page outlines best practices to help you stay connected and safe.

 

Sections:

  • How to contact emergency services during an uutage
  • What you can do
  • How we support you
  • Technical note

 

How to contact emergency services during an uutage

  • Use a mobile network if available. Mobile networks operate independently of landlines
  • Try alternate mobile networks: Some devices may automatically roam to other networks for emergency calls.
  • Use satellite-enabled devices: Certain phones and wearables can connect via satellite to place emergency calls.
  • Use Over-the-Top apps: Apps like WhatsApp or Signal may work over Wi-Fi if mobile networks are down.
  • Enable Wireless Public Alerts (WPA): Ensure your device settings allow WPA messages even during outage,

 

What you can do

  • Confirm your device’s emergency capabilities:
    • Check if your Mobile phone supports satellite or Wi-Fi calling.
    • Ensure location services are enabled for emergency responders.
  • Stay informed:
    • Listen to recorded messages when calling our support line.
  • Monitor local government social media accounts and local radio stations for emergency updates and instructions.
  • Prepare in advance:
    • Save emergency contacts in multiple formats (paper, phone, cloud).
    • Keep backup power sources (e.g., battery packs) for your devices.

     

How We Support You

  • Updated information:
    • This page will evolve as technologies and emergency protocols change.

 

Technical Note

  • Emergency calls are prioritized over other traffic during congestion where technically feasible.