Learn more about how the Internet Code enhances consumer protections for Internet customers. Watch more videos describing terminology commonly used in internet contracts. Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.
Your rights as an Internet Consumer are protected by the Canadian Internet Code of Conduct. To learn more about the Code, please visit https://crtc.gc.ca/eng/internet/codesimpl.htm
Learn more about how to manage your Internet usage.
For the purpose of this Legal Notice, the following words, expressions and terms, whether used in the singular or in the plural forms and unless otherwise indicated by the context, have the following meaning:
The use of the Provider’s Web site is governed by the terms and conditions set out below. The Customer must read them. By accessing and using the Web site, the Customer shall be deemed to agree to be bound by the terms and conditions of this Legal Notice. If any of these terms and conditions were found to be null, void or unenforceable by a court of a competent jurisdiction, the remaining terms and conditions would continue to be fully effective. If for any reason the Provider does not enforce any of the terms and conditions stated herein, it shall not be construed as a waiver of its right to do so in the future.
The Provider reserves the right to change the terms and conditions of this Legal Notice without notice and any changes made thereto will be binding on the Customer upon publication on the Web site.
The Provider makes reasonable efforts to ensure the accuracy of the Web site. However, the Web site may include links allowing the Customer to access Foreign Web sites that are not controlled nor managed by the Provider. It is therefore the responsibility of the Customer or any other person using the Customer’s account to take the necessary steps to ensure that the Content chosen is free of any disruptive elements (virus, “cancelbot”, trojan horses, worms). As the content of the Web site is a compilation of elements from various sources, the Provider and each of its directors, officers, employees, consultants and agents do not assume any liability and do not grant any warranties, express or implied, as to the non-accuracy, errors or omissions that could taint the Content, nor as to any damages and/or losses of any kind that may arise from the use of the Web site.
The Customer acknowledges the jurisdiction of the courts of the province of Quebec regarding the use of the Web site. The use of the Web site does not in any way authorize and actually prohibits any contravention of provincial and federal regulations and legislation, including the Copyright Act and the Criminal Code.
The content of the Web site and the information contained therein, as well as that to which the Customer may have access through the Web site, are copyright-protected. The logos, icons and trademarks appearing on the Web site, if related to the Provider’s services, are the exclusive property of the Provider. All other logos, icons and trademarks belong to third parties and no provision of the Web site authorizes the use thereof without the written permission of the respective third parties.
It is strictly prohibited to transmit, copy or modify, without authorization, any trademarks posted on the Web site because such actions could constitute a violation of existing laws and could result in legal proceedings. The Customer may only use or reproduce them for personal and non-commercial purposes, on the express condition that the Customer retain all copyright and exclusivity notices intact.
The Customer agrees to hold the Provider and each of its directors, managers, employees, consultants and its respective agents harmless from and against any and all claims and expenses whatsoever relating to any breach, by the Customer or any other user of the Customer’s account, of the“Rules of acceptable use of the Service” and of the “Contract Service”.
If you have any questions regarding this Legal Notice, please do not hesitate to contact the Provider by e-mail at the following address: email@example.com
Groupe Maskatel can provide you with free equipment. At the end of your subscription or upon early termination, you must return this equipment, in proper working condition within ten (10) working days of the end of the subscription or of the date of termination, to Groupe Maskatel’s Customer Service office. Where applicable, postage charges will be covered by Groupe Maskatel.
You accept responsibility for the equipment you have rented and accept the “Policy relating to the return of equipment in proper working order”. In the event that the equipment you have rented has not been returned within the prescribed time limit, or if it was returned in poor working condition, Groupe Maskatel will, as liquidated damages, invoice you for the price of the equipment in question in addition to your billing amount.
In the event that you do not comply with the conditions stipulated in this document, Groupe Maskatel reserves the right to unilaterally disconnect the Service and to take the necessary means to recover this equipment or, otherwise, to be indemnified.
In the Case of the Decoder-Recorder – 36 Months Rental
A decoder-recorder has a value of $323.64. The Customer agrees to use Groupe Maskatel’s Service for a minimum period of thirty-six (36) months. The Customer becomes the owner of the decoder-recorder at the end of the thirty-six (36) month leasing period from the date of the initial rental. The Customer will have nothing to pay during the said period. However, if the Customer terminates this Contract prior to its expiry, the Customer will be required to pay the balance of the value of the decoder-recorder according to the number of months remaining. For example, for a decoder having a value of $323.64, an amount of $8.99 per month of use would be deducted.
The manufacturer’s warranty on such a decoder-recorder is twelve months from the first day of use. The warranty is void and invalid if the damage to the decoder-recorder results from a fall or a misuse.
PLEASE NOTE THAT BY SUBSCRIBING TO THE INTERNET SERVICE, YOU FULLY ACCEPT, WITHOUT ANY RESTRICTIONS, ALL THE CONDITIONS SET FORTH HEREIN.
To enable Maskatel to protect the integrity of the Internet service and to allow all its Customers to take full advantage of this service, the Customer agrees to meet the terms of these Rules.
Any violation of these Rules is an offense to the Contract and may result in the cancellation and / or interruption of the Customer Internet service, without further notice or delay, in accordance with the provisions of the Contract.
If you have any question about the Rules, please contact Maskatel by email to the following address: firstname.lastname@example.org.
IF YOU DO NOT AGREE TO BE BOUND BY THESE RULES, AS MODIFIED FROM TIME TO TIME, YOU MUST STOP USING IMMEDIATELY THE SERVICES AND INFORM MASKATEL THAT YOU ARE TERMINATING SERVICES.
Unless otherwise specified, all terms with a capital letter have the same meaning in this Contract.
Furthermore, expressions and terms described below, unless the context indicates otherwise, have the following meanings :
Maskatel’s Internet Services are strictly reserved to the Customer’s use for the purposes described in the Contract. Unless the Contract say otherwise, the Customer may not resell to third parties, particularly in the context of an ISP company, or for any other activity not corresponding to the standards of the Internet Service provided.
It is also forbidden for the Customer to use the Internet Service to conduct illegal activities, including, without limiting the generality of the following:
Maskatel’s email service, as described in the Contract, has been created for the Customer personal use. The Customer can not grant sublicense, distribute, transfer or sell, partially or entirely, Maskatel’s email service.
Customer acknowledges that his use of Maskatel’s email service only consists of sending and receiving appropriate messages and material. The miscellaneous provisions described above are entirely applicable to the email use.
In addition to the article 2, without limiting the generality, the Customer is forbidden to do one or more of the following actions, from the Maskatel’s email service, but it is not limited to :
Any Customer who maintains an email list with a ” membership option ” (opt in), in lot or more, must have a way to confirm the subscriptions and be able to provide Maskatel this information upon request to that effect. If no evidence is available or is transmitted to Maskatel within the delay in the notice, the lot of email can be considered by Maskatel, in its sole discretion, as unsolicited which will result in a default under these Rules.
Maskatel reserves the right, in its sole discretion, to limit the number of recipients to whom the Customer sends an email, the number of subscribers on a email list with “membership option ” (opt in) of a Customer and the number of messages a Customer may send or receive through the Maskatel Email inbox.
Maskatel is never obliged to monitor the email service. However, Maskatel reserves the right to review the documents sent through the Maskatel Email inbox and delete any materials in its only discretion. Maskatel may, in its sole discretion, terminate the access to the Maskatel Email inbox at any time and without notice.
Maskatel reserves the right, at any time and without notice, to provide any information it deems, in its sole discretion, necessary in order to comply with any applicable law, regulation, legal process or governmental request. Maskatel also reserves the right, at any time, to edit, refuse to display or to remove any information or materials included in an email, entirely or partially, in its sole discretion.
In addition to the article 2, without limiting the generality, in a discussion forum affiliated with Maskatel or not, the Customer is forbidden to do one or more of the following actions, but it is not limited to:
In addition to the article 2, without limiting the generality, while using an online communication software, affiliated with Maskatel or not, the Customer is forbidden to do one or more of the following actions, but it is not limited to:
In addition to the article 2, without limiting the generality, the Customer using Maskatel’s Service Internet, is forbidden to do one or more of the following actions, but it is not limited to:
In accordance with the Contract, the Customer is responsible for his system, his account and his Maskatel Email inbox safety. Maskatel will fully cooperate with the police force and other agencies responsible for law enforcement in any investigation arising from a breach of these Rules.
If numerous complaints of Rules violations are received by Maskatel’s staff, Maskatel may, in its sole discretion, charge the Customer for the complaint fees, in addition to administrative costs. This right is in addition to any other remedies applicable to a single complaint or repeated complaints, including Maskatel’s right to suspend or terminate the Contract at any time and without notice.
Maskatel may, at any time and in its sole discretion, modify these Rules. In such case, Maskatel will display a notice on its website at http://maskatel.ca/en/residential-services/terms-of-use/, on the bottom page. This modification is effective on the display’s date of the modified Rules. Maskatel assumes no responsibility towards Customers or other Internet users for the non-compliance of the Rules.
These Rules are governed by the applicable laws in Quebec. The parties acknowledge the exclusive jurisdiction of Quebec courts towards any matters discussed herein and agree to comply.
If a competent court declares that any provision hereof is invalid, illegal or unenforceable in any way whatsoever, the other provisions will not be affected and remain in force.
Maskatel default to insist on an absolute respect of any term of these Rules can not constitute a waiver of any breach and will not prevent it, subsequently, to insist on the absolute respect of this modality, or constitute a waiver of any subsequent breach sanction, whether or not of the same nature.
As for the Internet Service, the Client acknowledges and agrees that the downloading and uploading speeds may vary depending on several technical factors, some of which are beyond Maskatel’s control, including the global complexity of the Internet network, the configuration of the Client’s personal network, the use of wireless equipment and the influx of web users at certain hours. In this regard, Maskatel cannot guarantee to the Client the maximum performance levels of the Internet service (i.e. processing or speed).
The site www.maskatel.ca (hereinafter ” Website “) belongs to Groupe Maskatel LP (hereinafter ” Maskatel ” or ” We “) and was created to offer information about Maskatel’s company, services, promotions, etc., and to interact with our customers. This Website includes text, images, audio and video clips, software, graphics, interfaces, or code and the possibility to chose the content, the arrangement and other items (collectively hereinafter ” Content “) provided by Maskatel or used under license by it, for the sole purpose of information.
These Terms govern your use of all the Website features, as provided by Maskatel. Please take the time to read these Terms as they contain terms relating to your use and your navigation of the Website.
If you are Maskatel’s customers you can access online to the MyAccount section; if you are a customer of our Internet service, you can access to your Maskatel email inbox. According to acceptable rules of use of the Internet service (the ” Rules “), you remain the sole and only responsible, to the entire exoneration of Maskatel, of the usernames and passwords used, in addition to all transactions performed in the MyAccount section, in the Maskatel email inbox and any modification made using one or these platforms.
Maskatel can not guarantee the Website maintain or any of the online services and may, at its sole discretion and at any time discontinue them without notice.
The Website was created to facilitate the transmission of general information about Maskatel’s products and services offered in the normal course of business and initiate contact between Maskatel and our customers. In this regard, you can display it, subject to what is described below, download and print portions of certain area.
The information on the Website and the Content are provided for informational purposes only and are provided as is and as available. Maskatel does not guarantee the accuracy or exhaustiveness of the Website Content.
In this regard, by using or consulting the Website and the Content, you agree to the following:
Concern to offer quality content on the Website, Maskatel reserves a right of supervision over any Content published on it to ensure compliance with these Terms. Hereby, you consent to such monitoring.
Notwithstanding the foregoing, Maskatel does not make any representation about the surveillance of the Website to determine compliance with these Terms or that Maskatel will lay actions in the case of a disagreement with the compliance with these Terms.
The views, comments or positions statements contained in the Website only represent the views or positions taken by the author and in no time should be interpreted as endorse by Maskatel or its third parties suppliers. You acknowledge that Maskatel or its third parties suppliers can not be held responsible and therefore have no liability for any Content generated by a user of the Website, including, defamatory, hateful or otherwise offensive Content, notwithstanding the fact that the Content violates these Terms.
Maskatel reserves the right to remove, at its sole discretion, any Content that it deems contrary to the conditions or the essence of the Terms, without any notice.
You agree not to undermine or damage the Website. In particular, you agree not to overload, disturb, commit hacking, modify the source code of the Website or perform reverse engineering of the Website or any associated software. Moreover, you agree not to interfere with the use of the Website by other users.
You agree to only access the Website through the http protocol using an Internet browser. You agree not to attempt to gain access to Maskatel’s servers, by any way, especially by using the administrator account. You also agree not to display or allow the use of any Website Content that is not publicly accessible.
Use or consultation of the Website is strictly personal. It is strictly forbidden to pretend to be a third party by using an account or by browsing our Website. You commit not to open more than one account on the Website.
You agree not to use processes, software or other means or automated or manual processes in order, to access, collect information, browse or scan the Website.
You agree not to use the Website in any other purpose, commercial or other, not expressly authorized by these Terms.
By submitting Content to the Website, you grant us an unlimited, perpetual, transferable, non-exclusive license on the Content posted on the Website. You allow us to display it on the Website. The Content may be reproduced, reused, redistributed or modified in any way or form whatsoever, without your prior consent.
By using or browsing on the Website, we grant you a limited, non-exclusive license on the Content, allowing you to display, print for your personal and non commercial use, as well as share it on social networks, subject to your commitment to not alter the Content in any way. Any other use of the Content is prohibited.
The Content may not be reproduced, reused, redistributed in any way or in any form whatsoever other than as permitted under these Terms without the prior written consent of Maskatel.
The Website Content belongs entirely to Maskatel or to the holder identified by it, and is protected by applicable laws, including copyright laws. It is strictly prohibited to copy, reproduce, publish, rebroadcast, transmit or use in any manner without our prior written consent, except in accordance with these Terms.
In addition, all trademarks, registered or not, and all business names contained on this Website belong to Maskatel or the holder who validly granted a license.
You acknowledge that Maskatel is not aware of these policies and can not provide any recommendations or opinions on their content.
Our Website may include links to other websites owned by third parties. Please be aware that Maskatel has no control over the content of those websites. Therefore, you acknowledge that Maskatel did not read all the content available on those websites, which links are in the Website Content. Maskatel disclaims any liability for any website content on which we have no control.
By accessing a website with a link in the Website Content, you do so, at your own risk. Finally, you acknowledge that the inclusion of such links does not mean that Maskatel sponsorship trademarks, business names, service marks, designs, logos, symbols or other material protected by copyright displayed thereon, that Maskatel is affiliated or associated or that Maskatel is legally authorized to use it.
In the event of a third party claim against Maskatel or its representatives or agents, related, directly or indirectly, with a violation of these Terms, you agree to take up the defence of Maskatel, and to free us from any loss in connection with such claims, including legal fees.
Waiver and limitation of liability maskatel tries to provide the website in a secure framework and environment without defect. Nevertheless, you agree that your use of the website is at your own risk. Maskatel provides the website “as is”, without express or implied warranties, including the implied warranties of accuracy of information, or noninfringement.
Maskatel does not guarantee that the website is always safe and secure. Also, we do not guarantee that the website is error-free or that the website will work without interruption, delay or imperfection. Maskatel assumes no responsibility for actions, content, information or third party data.
By using the website, you release maskatel, members of the management, members of its board of directors, employees and agents from any liability for any claims or damages, known and Unknown, arising out of or related to complaints or damages against such third party. Whether damages result from this statement or despite the fact that maskatel has been advised of the possibility there of, maskatel can not be held liable for lost of profits or other consequential, special, indirect or incidental damages.
Maskatel total liability, under this statement does not exceed one hundred canadian dollar ($ 100). The highest value being considered. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, if the limitation or exclusion above do not apply, maskatel’s liability shall be limited to the maximum permitted by applicable law.
Also, maskatel, its affiliates and affiated compagy, and each of their respective directors, officers, employees, consultants and agents, can not be liable towards you or any other person from losses and damages whatsoever, including special or consequential damages that you may incurred directly or indirectly, from the use or the performance of this website, the information containd of the content thereof or from any other website you may access through this web site.
These Terms are binding and enforceable not only to the parties, but also, to their liquidator of the succession, successors, inheritors, legatees, assignees, agents or employees, respectively and permitted transferees.
The division of these Terms in articles, paragraphs and subparagraphs and the insertion of headings is used only for reference and can not be used to interpret these Terms. Also, reference to a section includes all the articles therein, reference to an article includes the paragraphs and reference to a paragraph includes the subparagraphs therein.
The invalidity of any of the provisions herein shall not affect the validity of the remaining provisions of these Terms, and shall be interpreted as if the invalid provision was omitted.
Maskatel’s default or delay to exercise a right, action or privilege under these Terms do no contain a waiver to such right, action or privilege.
Also, Maskatel is not foreclosed from exercising any right, action or privilege, previously not exercised, entirely or partially.
These Terms and their interpretation, execution, application, validity and effects are subject to the laws of the province of Quebec and the laws of Canada applicable therein govern partially or entirely all provisions contained therein.
Maskatel reserves the right, at any time and without notice, in its sole discretion, to modify the Website and the Terms. When the Terms are modified, Maskatel commits to change the date of the last update listed above.
If you continue to browse the Website, you agree to be bound by these Terms, including any modifications. Otherwise, your only option is to stop using the Website.
Do you have a complaint about your telecommunication service that we didn’t resolve? The Commission for Complaints for Telecom-television Services (CCTS) could help you for free: ccts-cprst.ca or 1 888 221-1687.»